Privacy Policy
Your Privacy Matters
At Archive Lane, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
We collect information that you provide directly to us when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact our customer support team
- Leave a review or interact with our website
This may include your name, email address, shipping address, phone number, and payment information.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device information: browser type, operating system, and screen resolution
- Usage data: pages visited, time spent on pages, and navigation paths
- Location data: approximate location based on your IP address
- Cookies and tracking technologies: to enhance your browsing experience and analyse website performance
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Personalise your shopping experience and recommend artworks
- Send promotional emails and newsletters (with your consent)
- Improve our website, products, and services
- Prevent fraud and ensure the security of our platform
3. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers: payment processors, shipping carriers, and printing partners who assist in fulfilling your orders
- Analytics providers: to help us understand website usage and improve our services
- Legal authorities: when required by law or to protect our rights
All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure payment processing, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete information
- Deletion: request that we delete your personal information
- Opt-out: unsubscribe from marketing communications at any time
- Data portability: request your data in a structured, machine-readable format
To exercise any of these rights, please contact us through our Support page.
7. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us through our Support page.
