Return & Refund Policy
Our Commitment to Your Satisfaction
At Archive Lane, we want you to be completely satisfied with your purchase. Every piece is crafted with care using premium materials and museum-quality printing techniques. If for any reason you are not happy with your order, we are here to help.
1. Return Window
You have a reasonable period from the date of delivery to initiate a return for a full refund. Items must be in their original condition, unused, and in the original packaging.
2. Eligible Items
The following items are eligible for return:
- Canvas prints
- Framed prints
- Posters and art prints
Non-Returnable Items
Due to the custom nature of our products, the following cannot be returned:
- Custom or personalised orders (e.g., custom-sized prints)
- Items that have been damaged through misuse or improper handling after delivery
- Items returned after the return window
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible after delivery of delivery. We will arrange a replacement or full refund at no additional cost to you. Please include:
- Your order number
- A brief description of the issue
- Photos showing the damage or defect
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team through the Support page with your order number
- Our team will review your request and provide return instructions promptly
- Pack the item securely in its original packaging
- Ship the item to the address provided by our team
5. Refund Process
Once we receive and inspect your returned item, we will process your refund promptly once the item is inspected. The refund will be credited to your original payment method.
- Credit/Debit cards: refunds typically appear depending on your bank
- Other payment methods: processing times may vary
6. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect. In those cases, we will cover the return shipping.
7. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
8. Contact Us
For any questions about returns or refunds, please visit our Support page. Our team is available to assist you and ensure you have a great experience with Archive Lane.
