Refunds & Returns

Archive Lane sells two different kinds of product, and each has its own terms: digital files (one-time purchases and memberships) and made-to-order printed wall art. Please read the section that applies to your order.

1. Free Previews

A free web-resolution preview of every artwork is available to everyone, with no account or payment required. You can review the quality of our files at any time before deciding to join.

2. Cancelling a Membership

You can cancel your membership at any time from your account. When you cancel:

Your membership stays active until the end of the current billing period.
You will not be charged again for the next period.
You keep access to downloads until your current period ends.

3. Digital Refunds

As digital content is delivered instantly, membership fees are generally non-refundable once downloads have been made. However, we will always help if something has gone wrong. We may issue a refund in cases such as:

A duplicate or accidental charge.
A membership that renewed but was not used in the new period.
A technical problem that prevented you from downloading files.

4. Printed Products

Every print is produced specifically for your order at the production partner closest to you, so nothing is made in advance or held in stock.

If you change your mind you can still return a printed item within 14 days of delivery. Contact us through the Support page with your order number first, then send the item back unused and in its original packaging. Return shipping is paid by you; once the item reaches us we refund what you paid for it.

If something is wrong with your order we will put it right at no cost to you. Contact us through the Support page within 14 days of delivery, quoting your order number and a photograph of the item, if:

the print arrived damaged or faulty;
the wrong size, material, frame colour or artwork was sent;
there is a printing defect such as banding, marking or mis-registration.

In these cases we will reprint and reship the item free of charge, or issue a full refund if you prefer. You will not be asked to return a damaged print, and you do not pay any return shipping.

If an order has not yet entered production we can cancel it in full. Once production has started the item can no longer be cancelled, because it is made only for you.

5. Technical Problems & Access Issues

If a file fails to download or you cannot access your membership, contact us through the Support page with your account email and a description of the issue. We will resolve it as quickly as possible.

6. Contact Us

For any questions about membership, cancellation, or refunds, please visit our Support page. Our team is here to help.