Customer Support
We're Here to Help
At Archive Lane, we believe that exceptional customer service is just as important as exceptional art. Whether you have a question about an order, need help choosing the right size, or want to learn more about our products, our dedicated support team is ready to assist you.
1. How to Reach Us
Email Support
Send us an email and we will respond promptly during business hours. Our team handles enquiries related to orders, products, shipping, returns, and general questions.
Live Chat
For quick questions, use the chat feature on our website during business hours. Our team can help with order tracking, product recommendations, and more.
Support Hours
| Day | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM (GMT) |
| Saturday | 10:00 AM – 4:00 PM (GMT) |
| Sunday & Holidays | Closed |
2. Order Support
Need help with an existing order? We can assist with:
- Order tracking: check the status and estimated delivery date of your order
- Order modifications: changes may be possible if your order has not yet entered production
- Shipping enquiries: questions about delivery times, international shipping, or customs
- Returns and refunds: guidance through our return process as outlined in our Return Policy
3. Product Guidance
Not sure which product is right for your space? Our team can help you with:
- Size recommendations: choosing the perfect dimensions for your wall
- Product comparisons: understanding the differences between canvas prints, framed prints, and posters
- Art suggestions: finding the right artwork based on your room, style, or colour preferences
4. Technical Support
Experiencing issues with our website? Let us know about:
- Login or account problems
- Payment processing issues
- Website errors or broken features
5. Feedback & Suggestions
We value your feedback. If you have suggestions on how we can improve our products, website, or services, we would love to hear from you. Every piece of feedback helps us create a better experience for our community of art lovers.
6. Frequently Asked Questions
How long does shipping take?
Standard delivery takes 5–10 business days. Production time for made-to-order items is 2–4 business days before shipping.
Do you ship internationally?
Yes, we offer worldwide shipping. International delivery times vary by destination.
Can I cancel my order?
Orders can be cancelled if they have not yet entered production. Please contact us as soon as possible after placing your order.
What if my item arrives damaged?
Contact us within receiving the item with photos of the damage, and we will arrange a replacement or full refund at no additional cost.
Do you offer gift wrapping?
We do not currently offer gift wrapping, but all our products are carefully packaged to ensure they arrive in perfect condition.