Customer Support
We're Here to Help
At Archive Lane, we believe that exceptional customer service is just as important as exceptional art. Whether you have a question about your membership, need help with a download, or want to learn more about our archive, our dedicated support team is ready to assist you.
1. How to Reach Us
Email Support
Send us an email and we will respond promptly during business hours. Our team handles enquiries related to accounts, memberships, downloads, and general questions.
Live Chat
For quick questions, use the chat feature on our website during business hours.
Support Hours
| Day | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM (GMT) |
| Saturday | 10:00 AM – 4:00 PM (GMT) |
| Sunday & Holidays | Closed |
2. Account & Membership Support
Need help with your account or membership? We can assist with:
- Membership: starting, renewing, or cancelling your membership
- Downloads: help accessing your original high-resolution files
- Billing: questions about charges, invoices, or refunds as outlined in our Membership & Refund Policy
3. Choosing & Finding Art
Not sure where to start? Our team can help you with:
- Finding artworks: discovering pieces by artist, style, subject, or colour
- Understanding file quality: the difference between the free web preview and the original high-resolution file
- Art suggestions: finding the right artwork for your project
4. Technical Support
Experiencing issues with our website? Let us know about:
- Login or account problems
- Payment processing issues
- Download or file access problems
- Website errors or broken features
5. Feedback & Suggestions
We value your feedback. If you have suggestions on how we can improve our archive, website, or services, we would love to hear from you.
6. Frequently Asked Questions
How do I download an artwork?
A free web-resolution preview can be downloaded by anyone. To download the original high-resolution file, start a membership and use the download button on any artwork page.
How much does membership cost?
Membership is $9.99 per month, $19.99 per 3 months, or $59.99 per year (that is $5.00 per month, 50% less than paying monthly). Every plan includes up to 1,000 high-resolution downloads per day under our fair-use limit. A single artwork’s original file can also be bought on its own for $0.99.
Can I cancel anytime?
Yes. You can cancel your membership at any time from your account; access continues until the end of your current billing period.
Are downloads really instant?
Yes. All files are delivered digitally and instantly — there is no shipping and no waiting.